Overview This refund and returns policy explains the rules and conditions under which returns, exchanges, and refunds are handled at Essay Sports. We request customers to read this policy carefully before placing an order. Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, the item must be unused, unwashed, and in the same condition in which it was received. Products must be returned in their original packaging along with proof of purchase or invoice. Certain categories of goods are non-returnable due to their nature. These include perishable items, intimate or sanitary products, hazardous materials, flammable liquids or gases, and digital or downloadable products.

Non-Returnable Items

The following items cannot be returned: – Gift cards – Downloadable software products – Select health and personal care items – Customized or made-to-order uniforms

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to the original payment method within a few working days, depending on your bank or payment provider. Partial refunds may be granted in cases where items show signs of use, are damaged due to customer handling, or are returned after the approved return period.

Late or Missing Refunds

If you have not received your refund, please first check your bank account. Then contact your credit card company or bank, as processing times may vary. If the issue persists, please contact our support team for assistance.

Sale Items

Only regular-priced items are eligible for refunds. Items purchased during sales or promotional offers are non-refundable.

Exchanges

We replace items only if they are defective, damaged, or incorrectly supplied. To request an exchange, please contact us via email with your order details before sending the product back.

Gifts

If an item was marked as a gift and shipped directly to the recipient, a gift credit may be issued after the returned item is received. If the gift was shipped to the purchaser, the refund will be processed to the original buyer.

Shipping Returns

Customers are responsible for return shipping costs. Shipping charges are non-refundable. We recommend using a trackable shipping service for higher-value items, as we cannot guarantee receipt of returned products.

Need Help?

For any questions related to this refund and returns policy, please contact us through our Contact Us page. Our team will be happy to assist you.